
Course Description
This macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.
For Students attending a Class:
Each student will need a setup with two (2) devices. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow students to view their eBook on one device and complete support exercises on the Mac.
Objectives
Upon completion of the macOS Support Essentials 10.13 course, students will learn:
- How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra
- macOS High Sierra features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification
Audience
- People who manage computer networks or computer labs that run macOS
- People who support Mac users
Prerequisites
- macOS knowledge
- Basic computer navigation skills
What will I learn?
Part 1: Installation and Configuration
- Update, Upgrade, and Reinstall macOS High Sierra
- Set Up and Configure macOS
- Use the Command-Line Interface
- Use macOS Recovery
Part 2: User Accounts
- Manage User Accounts
- Manage User Home Folders
- Manage macOS Security
- Manage Password Changes with Keychain Access
Part 3: File Systems and Storage
- Manage File Systems and Storage
- Manage Encryption with FileVault
- Manage Permissions and Sharing
Part 4: Data Management
- Use Hidden Items, Shortcuts, and File Archives
- Manage System Resources
- Use Metadata and Spotlight
- Manage Time Machine
Part 5: Apps and Processes
- Install Apps
- Manage Documents
- Manage and Troubleshoot Apps
Part 6: Network Configuration
- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Part 7: Network Services
- Manage Network Services
- Manage Host Sharing and the Personal Firewall
Part 8: System Management
- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues
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